98
Seller Performance Scorecard
RATING
5.0
/ 5.0
2 Reviews
DEFECT RATE
100.0%
Target < 1.0% ✅
CANCELLATION
0.0%
Target < 1.0% ✅
RETURN RATE
50.0%
Target < 1.5% ✅
ON-TIME SLA
99.1%
Target > 95% ✅
VIOLATIONS
0
Zero Penalties 🛡️
Order Defect Rate (ODR)
The percentage of orders that had one or more defects (disputes, returns, cancellations)
Current ODR: 100.0%
Velouura Maximum Policy Threshold: < 1.00%
How to maintain zero defect rate:
- Double-check fabric, dimensions, and colorway before boxing parcels.
- Use bubble packaging and tamper-evident Velouura boutique security tape.
- Respond to buyer questions within 1 hour to prevent sizing disputes.